Roamly Privacy Policy
Last Updated and Effective Date: January 1, 2026
Roamly Insurance Group, LLC, (collectively, "Roamly", "we", "us", or "our") is committed to respecting the privacy and confidentiality of Personal Information. Please read this Privacy Policy ("Privacy Policy") carefully. It provides information about how we collect, use, disclose, and otherwise process Personal Information when you visit, access, or use our Services (defined below). From time to time, we may update this Privacy Policy as described in the Changes to this Privacy Policy section below.
Please also review the Terms of Use, which also apply to the use of our Services. Terms that are defined in the Terms of Use have the same meaning in this Privacy Policy unless this Privacy Policy specifies differently.
If you have any questions, comments, or concerns, please contact us.
This Privacy Policy applies to Personal Information that we collect, use, disclose, and otherwise process when you:
For purposes of this Privacy Policy, we refer to our Website, products and services, and any other online service we provide that links to this Privacy Policy as the "Services." Note that this Privacy Policy does not apply to or cover External Websites (see Out of Scope External Websites section below).
This Privacy Policy covers how we use and share Personal Information captured by cookies and similar tracking technologies such as pixels (collectively, "Cookies"). For more information about what cookies are and how to manage them, please review our Cookie Policy.
To the extent any of the information you provide to us or we collect is subject to GLBA, see our GLBA Notice.
When engaging in our Services, we may provide links to third-party websites, resources, or features we do not have a contractual relationship and over which we do not have control (collectively, "External Websites"). For example, websites for another company or integrated tools that enable you to share content via social media sites. This Privacy Policy does not apply to or cover External Websites.
Such links are not paid advertisements, nor do they constitute an endorsement by us of those External Websites. By clicking on links to the External Websites, the operators of the External Websites may collect Personal Information. We are not responsible for the content or data collection practices of those External Websites, and your use of External Websites is subject to their respective terms of use and privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
As used in this Privacy Policy, "Personal Information" or "Personal Data" means any information that identifies or could be used to identify an individual person. For example, Personal Information may include name, email address, and phone number. It also includes other non-public information that we associate with such identifying information. Personal Information does not include aggregated or anonymized information.
The types of Personal Information we collect are described below. Some privacy laws, such as the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020, and its implementing regulations ("CCPA"), may use broader or different categories to describe these types of Personal Information. We refer to these categories in the How We Use Personal Information section below.
Type | Examples |
Audio, Electronic, or Visual | Audio, electronic, or visual data includes photographs, images, and audio in connection with our Services. |
Browsing and Purchasing | Browsing and purchasing data includes Services viewed, purchase history, and insurance claims history. |
Contact | Contact data includes billing address, residential address, email address and telephone numbers. |
Financial | Financial data includes bank account, payment card details, and financial transactions. |
Generalized Geolocation | Generalized geolocation data includes city or region derived from IP addresses. |
Identity | Identity data includes first name, middle name, maiden name, last name, title, tax ID (social security number, EIN), marital status, date of birth, gender, identity document number, nationality and any other information contained in any identification documents you provide to us (e.g. your passport or driver's license). |
Inferences | Inferences include opinions, trends, assumptions, and similar derivative information drawn about an individual from other Personal Information. |
Precise Geolocation Data | "Precise geolocation data," means information that can identify your vehicle’s location within approximately 1,850 feet (564 meters), or the particular radius set out under applicable privacy laws. We collect precise geolocation information only upon your consent via in-vehicle location devices when you sign up for specific Services that require it. |
Professional | Professional data includes job title, company, work address, work email, work telephone numbers, professional experiences, education, and job applications. |
Profile | Profile data includes your username or similar identifier, password, and your preferences, including communications and marketing preferences. |
Sensitive Information | Sensitive Information includes age, gender, racial or ethnic origin, religious beliefs, mental or physical health information, sexual orientation, family status, citizenship or immigration status, religious or philosophical beliefs, union membership, criminal convictions, or precise geolocation data. Under the CCPA, "Sensitive Personal Information" is defined more broadly than Sensitive Information. For information on "Sensitive Personal Information," please see the Sensitive Personal Information section below. |
Survey and Customer Feedback | Survey and customer feedback data includes product reviews, testimonials, or any information you provide in surveys or feedback forms about our Services. |
Technical | Technical data includes your internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access Services. |
Telematics and Vehicle Information | Telematics and vehicle information includes odometer information and Precise Geolocation Data for your vehicle, where and as applicable. |
Usage | Usage data includes information about how you use our Services such as features that you use, clickstream data, access dates and times, and how you interact with the Services, such as behavioral metrics, heatmaps, and session replay. When you visit the Website, this information may also include referring / exit pages and URLs, how you interact with links on the Website, landing pages, and pages viewed. We also may collect the date and time you open an email communication from us or click on any links in an email, and we or our service provider may associate this information with the email address we already have from you. |
The Personal Information we collect and how we collect it depends on how you use the Services. We collect all types of Personal Information, identified above, from each of the following sources:
We only process Personal Information where there is a legal ground or lawful basis to do so and for the purposes described below. The applicable lawful basis depends on the Services you use and how you use them. If we need to use your Personal Information for a different purpose, we will notify you and we will explain the legal basis which allows us to do so.
For European Economic Area ("EEA") and Non-United States ("Non-US") residents, please contact us if you need details about the specific legal ground we are relying on to process your Personal Information where more than one ground has been set out in the table below.
You may choose not to provide Personal Information to us. However, some Personal Information is necessary so that we can provide you with the Services you have requested. Failure to provide this information may prevent us from providing you with access to our Services.
We disclose all types of Personal Information to the third parties identified in the How We Disclose Personal Information section for the purposes described in the chart below.
Purpose | EEA and Non-US Legal Basis for Processing | Types of Personal Information Collected | CCPA Categories of Personal Information |
Account Creation:
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Providing Services and Account Management:
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Improving Services:
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Marketing: To send you marketing communications and newsletters. |
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Advertising
| Consent |
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Social Media and Events:
| Legitimate interest |
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Recruitment and Hiring:
| Legitimate interest |
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Fraud, Security, and Other Legal Obligations
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| All types of Personal Information |
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Other Specific Purposes with Your Consent: In some cases, we may also process Personal Information for other specific purposes with your prior consent. | Consent | All types of Personal Information |
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We transmit, disclose, grant access, make available and provide all types of Personal Information mentioned above to third parties and with our authorized personnel that have a business need for access. The categories of third parties we disclose Personal Information to are described below.
If you are located in the EEA and other Non-US countries, please be aware that some of the third parties below may act as co-controllers in respect of your Personal Information.
From time to time we may partner with other companies ("Merchants") to allow you to transact them directly. In order to complete these transactions, we will need to share information regarding your account with us (such as name, email address, phone number and date of birth) with the applicable Merchant so that they can meet their legal and regulatory obligations. Your information will only be shared with such Merchants to the extent you transact or interact with them.
To handle claims, we may disclose your Personal Information to insurers, reinsurers, insurance intermediaries, brokers, underwriters, insurance reference bureaus, medical service providers, fraud detection agencies, our advisers, loss adjusters, lawyers, accountants and others involved in the claims handling process. As permitted by law, we may also disclose Personal Information to insurance industry partners such as:
Please review our insurance industry partner’s privacy notice to learn more about how they collect, process, and protect your Personal Information.
We disclose Personal Information with our third-party vendors, including consultants, agents, and contractors, that help us provide our Services or with any of the purposes described in this Privacy Policy. Depending on the Services you use and how you use the Services, the following categories of vendors may collect data on our behalf or receive Personal Information, for example:
We work with a third-party payment processor to collect financial and payment information for our Services. Note that your financial and payment information is passed directly to the payment processor. We will not store your credit card or have access to it after a payment is submitted. Please review the payment processor’s privacy notice to learn more about how they collect, process, and protect your Personal Information.
We may disclose Personal Information if we believe that it is necessary to:
Personal Information about our users will not be released to law enforcement except in response to an appropriate legal process such as a subpoena, court order, or other valid legal process that has been reviewed by us. However, if we receive information that provides us with a good faith belief that there is an exigent emergency, we may provide information to law enforcement trying to prevent or mitigate the danger, to be determined on a case-by-case basis.
We may disclose Personal Information to third parties we choose to acquire or with buyers, successors, or others in connection with a merger, divestiture, restructuring, reorganization, financing due diligence, dissolution, or other sale or transfer of some or all of our assets or transition of service to another provider, whether as a going concern or as part of bankruptcy, receivership, liquidation or similar proceeding, as permitted by law and/or contract.
There may be situations where you are asked to consent to disclose Personal Information with third parties for additional reasons not included in this Privacy Policy.
Likewise, if you specifically authorize us to do so, we will share your information with other third parties. For example, you may request to transfer your Personal Information from us to a third-party under your applicable privacy rights.
We retain Personal Information for the purposes stated in this Privacy Policy and as required under applicable law. To determine how long we keep Personal Information, we consider the amount, nature, and sensitivity of Personal Information, the reasons for which we collect and process the information, and applicable legal requirements. For information about retention periods for specific types of Personal Information, please contact us.
We take our responsibility to protect the security and privacy of Personal Information seriously. To prevent Personal Information from being lost, used, accessed, altered, or disclosed in an unauthorized or unlawful way, we have implemented what we believe to be reasonable administrative, technical, and physical data security practices that are appropriate to the volume and nature of the Personal Information at issue.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and we cannot and do not guarantee that Personal Information is completely secure and safe from such risks. By using the Services, you understand and assume the risks associated with your activities on the Internet.
The Personal Information that we collect or receive may be transferred to and processed in countries located outside of your country of residence to the countries where we or our third-party service providers process it. The data protection laws of the countries where Personal Information is processed may not be as comprehensive as or equivalent to those in your country of residence. Whenever we transfer Personal Information internationally, we take steps to protect it as required under applicable law.
If you are located in the EEA, the United Kingdom ("UK"), Singapore or Switzerland, we rely on the Standard Contractual Clauses to provide an adequate level of data protection for the transfer of your Personal Information from the EEA, the UK, or Switzerland, where the country of import is not deemed adequate under applicable law.
Our website may use social media plugins provided and operated by third parties, such as Facebook’s Like Button. As a result of this, you may send to the third party the information that you are viewing on a certain part of our website. If you are not logged into your account with the third party, then the third party may not know your identity. If you are logged in to your account with the third party, then the third party may be able to link information or actions about your interactions with our website to your account with them. Please refer to the third party’s privacy policies to learn more about its data practices.
Our Services are not intended for use by anyone younger than the age of 18 or under the applicable legal age of the relevant country. We do not knowingly collect Personal Information from children younger than the age of 18 without the consent of a parent or legal guardian, as required under applicable law.
If you learn or believe that a child under the age of 18 has provided us with Personal Information, please contact us.
To stop receiving, or opt-out of, promotional email communications from us, click on the "unsubscribe" link or follow the relevant opt-out instructions within the marketing communication.
To stop receiving SMS marketing communications from us, you can opt out at any time by responding with the opt-out notice indicated in the SMS communication.
If you opt-out of receiving marketing communications, we will still send you transactional communications, such as for responses to your requests or communications about your account.
If you need assistance unsubscribing or opting-out of marketing communications, please contact us.
We work with third-party network advertisers, ad agencies, and other advertising partners to serve our ads online. These third-party advertising and analytics partners may collect information about your activity on our Services using tracking technologies. We may use information about you to target ads to you and to allow our third-party advertising partners (e.g., Meta/Facebook, Google, etc.) to manage our advertising on their websites. We also use third-party analytics providers to provide us with information regarding the use of the Services and the effectiveness of our advertisements. For information about the tracking technologies that these third parties use, please see the Cookie Policy.
To review and change your preferences regarding the use and disclosure of your Personal Information for third-party advertising and analytics, you can update Your Privacy Choices.
You may opt-out of use and disclosure of Personal Information for targeted advertising by implementing the Global Privacy Control ("GPC") or other opt-out preference signal through your browser (collectively, "Opt-Out Signals"). If you have implemented an Opt-Out Signal, we will honor your request with respect to the browser or device that sends us the Opt-Out Signal, as required under applicable law.
For more information about Opt-Out Signals and instructions on how to download and use them, please visit https://globalprivacycontrol.org.
You may also opt-out of interest-based advertising using the following third-party tools:
Do Not Track ("DNT") is an optional browser setting that allows you to express your preferences regarding tracking by advertisers and other third-parties. At this time, we do not respond to DNT signals. For more information about what cookies are and how to manage them, please review the Cookie Policy.
Based on the broad definitions of the terms "sale," "share," or "targeted advertising" under applicable United States state privacy laws, like the CCPA, certain data collected on or through our Services by third parties for purposes of cross-context behavioral advertising may be considered a "sale," a "share," or "targeted advertising."
In the past 12 months, we "sold" or "shared" the following categories of Personal Information or used the following categories of Personal Information for "targeted advertising":
We disclosed these categories of Personal Information to our third-party analytics and advertising partners. The business or commercial purpose of "selling" or "sharing" Personal Information or the use of Personal Information for "targeted advertising" is for our analytics and third-party advertising partners to perform specific services on our behalf, such as delivering targeted advertising and conducting analytics.
We do not knowingly "sell" or "share" Sensitive Information, including Personal Information from children under 16 years old, or use the Sensitive Information for "targeted advertising." For information on "Sensitive Personal Information," as defined by the CCPA, please see the Sensitive Personal Information section of the Supplemental Notice for California Residents below.
To opt out of "sale," "sharing," or "targeted advertising," please see the Privacy Rights Requests section.
Depending on the jurisdiction where you reside, you may be able to exercise some or all of the following rights.
Right Type and Description | How to Exercise the Right |
Right to Know, Access, and Portability: You have the right to know what Personal Information we have collected about you and how it is processed. You also have the right to receive the specific pieces of such Personal Information from us in a machine-readable format. | To exercise this right, please email us at privacy@roamly.com. Include only the following information:
Please refrain from including more Personal Information than necessary in this initial message. If we need additional information, we will ask for it at a later time. |
Right to Correct: You have the right to request a correction of inaccurate Personal Information we have about you or a completion of missing information. | |
Right to Delete: You have the right to request deletion of the Personal Information we have about you. | |
Right to Opt-Out of Automated Decision-Making and Profiling in Furtherance of a Legal or Similarly Significant Decision: You have the right to opt-out of automated decision-making or profiling in furtherance of a legal or similarly significant decision. | |
Right Request a List of Third Parties: You have the right to request a list of the categories of third parties or the specific third parties we disclose your Personal Information to. | |
Right to Opt-Out of Sale, Sharing, and Targeted Advertising: You have the right to opt-out of the selling and sharing of your Personal Information or the use of your Personal Information for targeted advertising. | To exercise this right, you can access Your Privacy Choices or use one of the other opt-out tools listed under the Third-Party Advertising and Analytics section above. |
Right to Appeal After you have received a response from us to a privacy rights request, you may have the right to request an appeal of our decision. | To appeal, please email us at privacy@roamly.com. Include only the following information:
Please refrain from including more Personal Information than necessary in this initial message. If we need additional information, we will ask for it at a later time. |
Right Against Discrimination: You have the right not to be discriminated against because you have exercised your rights. | N/A |
Please note that these rights are not absolute and we may refuse requests, in whole or in part, where exceptions under applicable law apply. Additionally, we may refuse to fulfill your request if it is unfounded, repetitive, or excessive.
If you are a California resident, you can learn about Additional California Privacy Rights below.
If you are an EEA or Non-US resident, you can learn about Additional EEA and Non-US Residents Privacy Rights below.
To verify your identity, we may ask you to confirm Personal Information we already have on file for you. This is a security measure to help ensure that your Personal Information is not disclosed to any person who has no right to receive it and to help ensure that the person exercising the right is the person about whom the Personal Information relates.
If we cannot verify your identity from the information we have on file, we may request additional information, which we will only use to verify your identity and for security or fraud prevention purposes.
Depending on your jurisdiction, an authorized agent or another third party may make privacy rights requests on your behalf. As a security measure, we may require the authorized agent or third party to provide proof that they have been authorized directly by you to act on your behalf.
We may update this Privacy Policy from time to time. When we update this Privacy Policy, we will revise the "Last Updated and Effective Date" at the top of this Privacy Policy and post a link to the updated Privacy Policy on our Services. Changes to this Privacy Policy are effective when they are posted.
If we make any material changes, we will provide you with notice as required under applicable law. For example, by email (sent to the e-mail address specified in your account with us) or by means of a notice on the Services prior to the change becoming effective. Please review this Privacy Policy periodically to ensure you are aware of any such changes.
If you have any questions about this Privacy Policy or our privacy practices, please contact us at privacy@roamly.com.
This Supplemental Notice for California Residents supplements the information provided in this Privacy Policy and applies only to California residents who are within the scope of this Privacy Policy. This Supplemental Notice provides California residents with our Notice at Collection. If you have any questions about your California privacy rights or the information provided in this Supplemental Notice for California Residents, please contact us.
To understand what Personal Information we collect, what Sensitive Personal Information we Collect, how we use it, and how long we retain Personal Information, please review the sections above. In the past 12 months, we may have sold or shared select Personal Information about you. If you prefer to opt-out of your data being sold or shared, please access Your Privacy Choices or review the opt-out tools listed under the Third-Party Advertising and Analytics section above.
The CCPA defines "Sensitive Personal Information" more broadly than the "Sensitive Information" data type as described above in the Personal Information We Collect section.
For purposes of this Supplemental Notice to California Residents section, and as defined under the CCPA, "Sensitive Personal Information" includes:
Due to the broad definition of "Sensitive Personal Information" under the CCPA, we collect the following additional types of "Sensitive Personal Information" from California residents:
We do not use Sensitive Personal Information for purposes other than those described in the chart How We Use Personal Information section above. Please review the chart to learn more about how Sensitive Personal Information is used and the sources of Sensitive Personal Information. We do not collect or process Sensitive Personal Information for purposes of inferring characteristics about consumers.
To understand how Sensitive Personal Information may be disclosed, please review the How We Disclose Personal Information section above. We do not "sell" or "share" Sensitive Personal Information, as "sell" and "share" are defined under the CCPA.
In addition to the privacy rights outlined in the Privacy Rights Requests section above, California residents have the following rights.
Right Type and Description | How to Exercise the Right |
Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to request that we limit the use and disclosure of Sensitive Personal Information under certain circumstances. | To exercise this right, please email us at privacy@roamly.com. Include only the following information:
Please refrain from including more Personal Information than necessary in this initial message. If we need additional information, we will ask for it at a later time. |
The California "Shine the Light" law gives residents of California the right under certain circumstances to opt-out of the disclosure of certain categories of Personal Information with third parties for their direct marketing purposes. We do not currently share or disclose Personal Information with third parties for their own direct marketing purposes.
This Supplemental Notice for EEA and Non-US Residents supplements the information provided in this Privacy Policy and applies only to individuals located in the EEA, UK, Switzerland, or another country other than the United States with a comprehensive data protection law who are within the scope of this Privacy Policy.
Under the GDPR and relevant local data protection laws, you have certain rights regarding your Personal Information. In addition to the privacy rights outlined in the Privacy Rights Requests section above and depending on your country of residence, you may have the following additional rights.
Right Type and Description | How to Exercise the Right |
Right to Restrict and Object to Processing: Under limited circumstances, you have the right to request that we suspend processing, object to processing for certain purposes, or limit other parameters of processing. | To exercise this right, please email us at privacy@roamly.com. Include only the following information:
Please refrain from including more Personal Information than necessary in this initial message. If we need additional information, we will ask for it at a later time. |
Right to Withdraw Consent: Where consent is the legal basis for processing, you have the right to revoke that consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your Personal Information conducted in reliance on lawful processing grounds other than consent. | |
Right to Direct Use After Your Death: You have the right to provide us with instructions about how to use and disclose your Personal Information (e.g., retention, deletion, transfer to a third party, etc.) after your death. |
You have the right to make a complaint at any time to the supervisory authority for data protection issues in your country of residence. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority, so please contact us.
For more information on how to contact your data protection authority if you are located in the EEA, the UK, or Switzerland, please see:
● EEA Data Protection Authorities (DPAs)
● Swiss Federal Data Protection and Information Commissioner (FDPIC)
● UK Information Commissioner’s Office (ICO)
Cookie Policy
Last Updated and Effective Date: January 1, 2026
This Cookie Policy describes how Roamly uses and discloses Personal Information captured by cookies and similar tracking technologies such as pixels (collectively, "Cookies").
To manage how Cookies collect, use, and disclose your Personal Information, you can update Your Privacy Choices.
For more information about our privacy practices, please review our Privacy Policy.
Cookies are small data files that are placed on your device set by us or by third parties when you visit a website or other online service. In addition to cookies, we may use other technologies that are similar in function, such as pixels, also called web beacons or single-pixel tags/gifs, local or web storage, and embedded scripts.
We use the term "Cookie" throughout this Privacy Policy to cover all these technologies.
You can find more information about cookies at: www.allaboutcookies.org.
Cookies are often described by who created and placed them and how long they last. Types of Cookies generally include the following:
Cookies collect different types of information depending on the type of Cookie and its purpose. Some examples of information that may be collected by Cookies when you use our Services include:
We use Cookies for purposes such as providing content or features on our Services, helping us remember you and your preferences, and improving your user experience by making our Services more efficient and relevant to you. We, our service providers, and/or agents acting on our behalf, use the following persistent and session Cookies (which may be first-party or third-party Cookies) on our Services:
You can exercise your preferences concerning Cookies served on our Services by taking the steps outlined below.
Opting out through these mechanisms does not block all online advertising. You will continue to receive generic advertisements.
To learn more about how to manage Cookies and opt-out of Cookies being placed on your devices, please visit www.allaboutcookies.org.
We may update this Cookie Policy from time to time. When we update this Cookie Policy, we will revise the "Last Updated and Effective Date" at the top of this Cookie Policy and post a link to the updated Cookie Policy on our Services. Changes to this Cookie Policy are effective when they are posted. If we make any material changes, we will provide you with notice as required under applicable law. Please review this Cookie Policy periodically to ensure you are aware of any such changes.
If you have any questions about this Cookie Policy or our privacy practices, please contact us by email at support@roamly.com.
Roamly Insurance Group, LLC ("Roamly") is a licensed general agent for affiliated and non-affiliated insurance companies. Roamly is licensed as an agency in all states in which products are offered. Roamly license numbers. Availability and qualification for coverage, terms, rates, and discounts may vary by jurisdiction. We do not in any way imply that the materials on the site or products are available in jurisdictions in which we are not licensed to do business or that we are soliciting business in any such jurisdiction. Coverage under your insurance policy is subject to the terms and conditions of that policy and is ultimately the decision of the buyer.
Policies provided by Roamly are underwritten by Spinnaker Insurance Company, Progressive Insurance Company, Safeco Insurance Company, Foremost Insurance Company, National General Insurance, Mobilitas Insurance Company, and others.
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